WHY PLAIN LANGUAGE?
For the People
People overwhelmingly prefer it, even judges, 82% of them to be precise
People can easily find information, understand it, and use it
Neglecting plain language can:
result in costly and time-consuming litigation over ambiguous ordinances;
greatly increase emails and calls asking about city ordinances and other information; and
cause citizens and businesses to become frustrated because they cannot read and understand the law.
Access and Equal Use
Everyone should have the right to read and understand legal documents
If people can't easily understand legal documents, they get frustrated, stop reading, and then don't comply with the law
Grow Your Business
Plain language can:
streamline internal procedures;
make it easier to train staff;
increase staff productivity;
reduce client confusion and complaints; and
increase customer satisfaction.
TRUST AND CREDIBILITY
84% of people are more likely to trust a company that uses jargon-free language in its communications.
*Joseph Kimble, Writing for Dollars, Writing to Please
61% of workers use legal information at work, but 79% spend more than 15 minutes trying to decipher legal information
*Christopher R. Trudeau and Christine Cawthorne, “The Public Speaks, Again: An International Study of Legal Communication”
In the US, more than 80% of people prefer plain language
*“The Public Speaks, Again: An International Study of Legal Communication”
Legalese is more likely to cause ambiguity and mistakes and engender litigation